Mei flagged Hartley for your A-team
Mei reviewed the renewal draft and thinks Amelia will want a personal note from you on the outage — not only the collections win. This is a human-to-human handoff.
Handoff · SuggestedYou → Sable after replyMei stays on review; Sable owns send after you.
You decide. You can undo this for a few seconds after.